Business Brief-Passengers and Airlines Friends or Foes
BusinessBrief-Passengers and Airlines: Friends or Foes
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BusinessBrief-Passengers and Airlines: Friends or Foes
Impositionof economic regulations in the airline industry has made the sectorthe fastest growing and most competitive in the market. Airlineservice quality is a significant factor that facilitates success andthe survival of airline business (Wittman, 2014). Quality in theprovision of services to passengers is defined as a measure of theexcellence or the state of being adequate, free from defects and theconsiderations of significant variations. Service quality is achievedby a continuous commitment to specific standards that contributes touniformity of the service offered and satisfies passenger`s needs.Service quality is the most important constituent in all highcompetitive airline environments, and it is used for rating of theindustry. Providing high-quality service to passengers enablescarriers to achieve several needs such as improvement ofproductivity, increase profitability, and uplift their financialperformance, deliver customer satisfaction services(Wittman, 2014).They also win passengers loyalties, they can solicit new clients, andthey acquire a bigger share of the market. Studies have establishedthe importance of airport service as the criteria used to assessairline quality in the provision of duty.
Accordingto the case, quality is measured through the review of anindividual`s level of development. Such examinations may be carriedout at a lower personal, organization or the service level. Servicequality is also measured through the performance appraisal of eitherthe individuals or the entire team. These are done to access andaddress the accomplishment of a particular member of airline staff orthe complete management within the same organization (Ebert, Griffin,Starke and Dracopoulos, 2011). At a quality service, level theevaluation covers both the informal opinions concerning whetherservice is provided properly and the program structures in place ofdelivering quality service. In the airline, regular industryexamination is in the supremacy as a management strategy to improvequality to passengers. For the improvement and administration ofquality, various approaches that rely on collecting measurementinformation are required. In the airline industry, these proceduresinclude and the continuous quality improvement (CQI) as well as thetotal quality management (TQM).
Externaland internal factors influencing the airline industry
Theaviation sector is affected by external factors such as economic,social, political, technological, legal systems and environmentalfactors. Changes in policies and laws highly affect the airlineindustry, but they are out reaching for the companies to control themdirectly. Airline companies alter the internal factors such aspricing, revenues, cost structures and their business models to suitthe needs of their passengers in dynamic economic conditions(Wittman, 2014). Airline industry operates in regulated andrestricted political environments, and these government interventionshelp in the protection of passengers` interests improving theairlines` safety measures. Passengers can control internal factorssuch as the changing travel preferences among the current generation.They can also forecast the demand season and manipulate their tripperiods that reduces delays in airports and enhances quality servicesby the airline company.
Themain Activities in Operations Control
Operationscontrol involves imperatives and market goals to achieve theirfinancial success. In market goals the airline, companies shouldoffer flexible time and days that passengers can adjustappropriately. The companies should maintain their market share toensure they respond to the increasing market competition (Wittman,2014). Operational procedures should reflect maintenance and safetyfor passengers and the improvement of quality service. They shouldmake sure there is an availability of aircraft that responds to theincreasing travel demands. Airline companies are mandated to dealwith both the external and the internal restrictions in operations tofit in the dynamic economic environment. In conclusion, the aviationindustry offers variable opportunities in operational researchsystems. A successful airline company is objected to deliveringquality services to its passengers and maintains its financialgrowth.
References
Ebert, R. J.,Griffin, R. W., Starke, F. A., &Dracopoulos, G. (2011). BusinessEssentials, eleventh Canadian Edition, with My Business Lab.Pearson Education Canada.
Wittman, M. D.(2014). Are low-cost carrier passengers less likely to complain aboutservice quality? Journalof Air Transport Management, 35,64-71. doi:10.1016/j.jairtraman.2013.11.008
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