Having Morning Breakfast/ Coffee at Starbucks and Dunkin Donuts
HavingMorning Breakfast/ Coffee at Starbucks and Dunkin Donuts
Havinga good coffee starts off a good day. It pacifies one’s mind andcreates a sense of satisfaction. The experience starting from theintermittent sips of hot coffee to acclimatization of the body to thehot intake is an amazing experience. One walks out bold enough fromthe outlets ready to face the morning cold chills. The idea here isnot just the hot coffee that the customer takes, but it is about thequality, the type of service, the attitude of the servers, and theserene environment in which you take coffee. Starbucks and DunkinDonuts are the major coffee shops that provide valuable coffeeservices to customers in America. Many individuals feel good aftertaking a morning sip of hot coffee. When people reiterate on how theyfeel after a promising breakfast, the images of the two renownedcoffee outlets conjure up. There is a good grip with the consumers.
Takingbreakfast at Starbucks is one of the amazing experience. Most of theconsumers targeted in this case are the young adults, professionals,businesspersons, couples, and world travelers. The dynamism in theconsumer base creates confidence in having breakfast at Starbucks.Consumers do not feel weird or off the mark due to the immeasurabledignity showed to them by the masterpiece employees. On thecontrary, Dunkin Donuts in most cases attract the older generations,a quick drive in or out consumers, early morning job employees, andcommuters. The management body of Starbuck emphasizes on theconcentration on quality rather than quality. After all, who wouldnot like to be treated right and get the most valuable services?Nobody. There is no complacency in reiterating that the Starbucks hasformed an integral part of many people’s morning breakfast program.On the other hand, the management system of Dunkin Donutsconcentrates on emphasis on quantity than the quality. As a result,their prices are relatively low as compared to Starbuck’s, whichhas slightly higher prices. The bigger value at Dunkin Donuts createsa pacification of mind among the consumers that they are getting thevalue of the money due to the quantity, a different case from theStarbucks Coffee Outlet.
Theemployees’ sector of the two outlets is another area that exudes adifference. The employees of Starbucks are praised for their joyfuland committed nature. They are attentive to individual request. Therate of influx in Starbucks has significantly increased because ofthe charming character of the employees. The customers feel good whenthey are welcomed in the outlet with a smashing smile. The businessstrategy set by Starbucks has induced a good behavioral andprofessional code of ethics among the employees. On the other hand,Dunkin Donuts` set of employees are kind, but they only have aproblem with speedy deliveries. Their mode of operation is based oncountering the massive influx of the consumers, so they have to serveas fast as they can since most of the customers coming for morningcoffee are in a rush. Therefore, the employees do not take the timeto enlighten the consumer more in cases of inquiries as compared toStarbucks where the employee’s priority is meeting all the demandsof the clients.
Regardingthe organization of services to the customers, Dunkin Donuts has acredit. The store has a clear structure of service delivery, whichminimizes long queues, ensuring that the consumers are timely served.This is unlike the case of Starbucks, where customers that havesecured online orders pile up in the line to get the services,disadvantaging other people who do not make online orders.Notwithstanding the physical orientation of the stores is anotherarea where the difference between the stores is noted. Starbucks hasa sleek nature of the store, with proper ventilation and space thatallow effective queuing without interference with those sitting down.On the other hand, the Dunkin Donuts does not have enoughextrapolated space that allows easy navigation of consumers in needof different services. Starbuck also prides itself of valuableadditional features such Wi-Fi Connectivity. A trend that leavesconsumers glued to the seats exploring internet after morningbreakfast.
Regardingbrands. Starbucks Coffee Shop continues to steal the show. They areemploying innovation strategies to change the cycle of the products.Currently, Starbucks has launched a new brand by the name `CascaraLatte Coffee,` a high-quality coffee whose ingredients are made ofanti-inflammatory substances. Temporarily, the shop can be tagged as`health guards` because it is not only interested in the delivery ofservices but also ensure that they satisfy the consumers with healthfriendly coffee. However, regarding food services of Dunkin Donuts,there are complaints that the outlet offers sugary products forbreakfast such as pastries, donuts, and muffins. The quick microwavesandwich option is also described to have detrimental effects on theconsumers’ health.
Thecoffee shops also exhibit fundamental similarities. They are thelargest coffee shops in America and continue to enjoy a broadcustomer base despite the slight internal operational differences. Inboth, the employees have a good will and have a well-developed workculture, treating people equally and with top-notch dignity. Also,both Starbucks and Dunkin Donuts have established many affiliatestores that continue to serve a wider domain of customers thusenhancing novelty and hype.
Inconclusion, Starbucks and Dunkin Donuts are two important coffeeshops that continue to serve a good number of customers, meetingtheir demands and enhancing great conveniences especially to thoseemployees who are in a rush. Despite the differences, the two hold animportant niche as far as business strategy and implementation isconcerned. Starbucks stands out to be preferred because of the safeproducts, and the operation strategy.
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