HEALTH INFORMATION MAMANGEMENT
POLICYCustomer Service and Communication.
DATE CREATED: February 2011 DATE REVISED: April 2017
XYZ hospital struggle at all moments to give its services in a waythat respects their confidence and independence of the patients. Weare committed to providing all patients equal opportunities to accessand benefit from our services. The hospital will maintain theconfidentiality of its patients professionally (InHarman, & In Cornelius, 2017).
POLICY: customer service policy
XYZ is devoted to its best in giving all its patients, our purposesand responsibilities are as follows.
We will give information to all our patients in the best way thattakes into consideration that they may be emotionally unstable. Ourstaff will be trained on how to converse and relate to patientssuffering from various illnesses by telephone calls, e-mail, lettersand verbal communication all the time.
Our hospital is fully devoted to providing telephone services to allpatients. The receptionist will be skilled on how to pay attentionand converse to patients by telephone clearly to ensure that
communication is successful.
Incase telephone communication is not appropriate to our customers’communication requests or is not accessible the hospital will useemail, letters or other forms of written messages.
XYZ hospital is committed to the expectation of our customers. Allcomplaints and compliments regarding our services are welcomed andtreasured. The feedbacks on our services can be made via our e-mail,website, and facebook page, verbally all by writing in our visitors’book. Each and every feedback will be acted upon by the hospitalmanagement according to management procedures within ten days (InHarman, & In Cornelius, 2017).
Effective May 2017ApprovedBy:…………………………………
Chief Executive Officer
In Harman, L.B., & In Cornelius, F. H. (2017). Ethicalhealth informatics: Challenges and opportunities.Burlington, Massachusetts : Jones & Bartlett Learning
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