Influencing Individual Groups
St. Paul`sHospital Division of Cardiology performs surgical operations on thepatients with heart problems. In addition, the division carries outresearch on cardiology to improve training and offer better servicesto the patients. A team of dedicated research professors, doctors,and clinical assistants runs the division. The paper will discussmethods of communication at the division, barriers, and strategies ofovercoming them.
MethodsUsed for Communication at St. Paul’s Division of Cardiology
The first methodis oral. The group holds regular meetings each day to review thepatient case. The communication is very formal. In the meetings,communication is verbal. The importance of the method is that itensures exchange of information. Moreover, it helps to build therelationship between groups. Therefore, oral communication createsharmony and bond among the team members.
The secondmethod is written communication. Sometimes the division issues aninternal memo regarding a meeting or new directives. The methodimproves clarity among the team members and clears anymisunderstandings. Written communication is also used in the annualreports and presentations. It offers an easy way to share informationeffectively.
The last methodused for communication at the division is computerized. Principally,this involves communicating digitally, for example through emails.The method offers a quick and efficient way to share informationwithin the department. Furthermore, responses are given quickly andefficiently. Therefore, the three methods of communication at thedivision are capable since they ensure employees get the informationon time (McShane & Von Glinow, 2016).
CommunicationBarrier and Strategies to Overcome
The primarybarrier to effective communication at the division is informationoverload. An email communication in almost all cases ends with aphrase “see the attachment’’. Notably, the information attachedmay not be of any value to the receiver. The memos contain too muchcontent that takes time to synthesize (Pelletier, Lesage, Bonin,Bordeleau et.al, 2016). Consequently, the message confuses some ofthe employees.
The strategiesthat can help overcome the said barrier include the following. First,the information needs to be simplified so that the purpose of thecommunication is not lost. Information can be made simpler byfocusing on the main agenda of the conversation. Another strategy isto take the views of the employees on the message. How else wouldthey wish the message was relayed. The opinions help to improve themethod and make it more efficient. Thirdly, the relevance of themessage could be improved by highlighting the importance of themessage at the top and bottom end of the memo or email (McShane &Von Glinow, 2016).
Sourceof Conflicts and Managing It
One source of conflict at St. Paul’s division is the lack ofinter-professional respect. The interactions between theadministrators and the physician are particularly not good. Thedoctors feel somebody from their field should manage them. A lotmore could be done to improve the relationship between the dieticiansand the pharmacists. The second source of conflict is treatmentprotocol. The nurses and doctors differ on the approach to givingcare to the patient. The impact of the conflicts on the hospital isthat it affects collaboration and service delivery to the patients(Pelletier, Lesage, Bonin, Bordeleau et.al, 2016).
The methods thatcan be used to manage the above conflicts include the following. Thefirst approach is to facilitate communication among the differinggroups to create harmony. Secondly, develop an outcome that is awin-win for differing groups (Pelletier, Lesage, Bonin, Bordeleauet.al, 2016).
In conclusion,St. Paul’s Division of Cardiology offers excellent services to thepatients with heart problems. However, the organizations facechallenges in communicating effectively with the employees due toinformation overload. Lack of inter-professional respect is anunderlying problem that needs to be addressed.
McShane, S., & Von Glinow, M. (2016). Organizational behavior(3rd ed.). New York: McGraw Hill Education.
Pelletier, J. F., Lesage, A., Bonin, J. P., Bordeleau, J., Rochon,N., Baril, S., & Kisely, S. (2016). When Patients TrainDoctors: Feasibility and Acceptability of Patient Partnership toImprove Primary Care Providers` Awareness of Communication Barriersin Family Medicine for Persons with Serious Mental Illness. MentalHealth in Family Medicine, 12, 112-118.
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