Security level 1 manager
Accordingto Henry Mintzberg, a manager acts as a figurehead, leader, liaison,monitor disseminator, spokesperson, entrepreneur, disturbancehandler, resource allocator, and negotiator within an organization(Cieślińska, 2012). Mr. Whitaker manages a team of 40 guards and three supervisors. Heis tasked with the responsibility of maintaining a safe and secureenvironment for employees and customers by establishing and enforcingsecurity programs and policies. For instance, he analyzes data andcomes up with proposals for improving security initiatives andpolicies. In case Mr. Whitaker realizes that the rate of crimes hasincreased in a particular region, it is his duty to conduct researchand come up with a proposal on what needs to be done.
Mr.Whitaker is also responsible for controlling budgets for securityoperations and monitoring expenses. He also handles the recruitment,training, and supervision of security officers and guards. He isexpected to make an assessment of the kind of skills that supervisorsand guards need to effectively discharge their mandates. He candecide to hire individuals who already have the needed skills ortrain the guards in his team. In terms of training, he organizes forseminars, conferences, and mentorship programs as strategies forensuring that members of his team have the necessary skills.
Healso informed me that he is tasked with the duty of planning andcoordinating security operations for specific events. Mr. Whitakertold me that in case of big events such as football matches andpolitical campaigns he usually do not delegate the duties of planningand coordinating the security operations to his supervisors. This isbecause any loopholes or inefficiency in the security team could havea severe effect on the company’s reputation. During such events, hemust personally meet all the stakeholders and visit the venue toassess the level of security needed to ensure that all participantsare secure.
Additionally,Mr. Whittaker informed that he has to investigate and resolve issuesinvolving any member of his team. For instance, a client may complainthat the person mandated with the responsibility of guarding him/herhas the habit of constantly moving out of his/her station, therefore,putting his/her lives and property at risk. In such a situation, Mr.Whitaker told me that he usually sends a supervisor to streamlinethings. However, there are certain incidents where supervisorscollude with guards to engage in unethical activities such asabsconding duties. Such situations warrant Mr. Whitaker’sattention. He told me that when addressing such an incident, heprioritizes assuring the client of the company’s commitment tohis/her safety and that of his/her property and not the punishment ofthe errant guard or supervisor.
Accordingto Robert Katz, managers need the following three skills for them tobe successful in executing their duties conceptual, technical, andinterpersonal management (Cieślińska,2012).To accomplish his roles, Mr. Whitaker told me that he requiressurveillance skills. On this regard, he needs to be aware of thevarious surveillance technologies that are in existence.Also, heneeds to possess reporting skills. As a level one manager, Mr.Whitaker has many guards and security supervisors under his command.Upon receiving daily reports from supervisors, Mr. Whitaker uses themto make any necessary changes such as increasing the number of guardsoffering security services in a particular location that records highrates of crime.Beside, as a security manager, Mr. Whitaker mustpossess communication skills. Each day, he is expected to issuedirectives to supervisors. Security is a sensitive matter since ifthe wrong message is conveyed, the repercussions can be fatal.
Mr.Whitaker also tracks the expenses for the various security patrolgroups in his team. For instance, Mr. Whitaker’s team has fivevehicles that guards use to conduct patrol and respond to distresscalls from clients. Each of these vehicles requires fuel andmaintenance. Thus, Mr. Whitaker must be able to know the amount ofmoney disbursed to each supervisor, how the allocation is spent, andwhat is left, if any. Most importantly, knowledge in legal studiesor experience in police work is pertinent in Mr. Whitaker’s line ofwork. He said that before getting the security job at the G4S, heworked as a police officer in Chicago police department. He startedhis career as a patrol officer and was promoted to a detective wherehe handled investigative tasks. While still a police officer, Mr.Whitaker enrolled for a paralegal course. His skills in police workand knowledge of the law has proved crucial in his line of work as asecurity manager. There are times that clients or supervisorsapproach him for guidance on issues such as whether or not aparticular action amounts to a crime. Besides, there are some clientswho approach him with questions regarding whether or not they shouldrequest for an installation of surveillance equipment in their placeof work or homes. Such questions require knowledge of the laws,particularly the Act dealing with the right to privacy.
Mr.Whitaker told me that the biggest challenge he is facing in hisposition is the rise in terrorist attacks in the country. The riskposed by terrorism has drastically increased the cost of operationsof security companies, particularly when large events such aspolitical campaigns and sports activities are concerned. Forinstance, Mr. Whitaker said that he is forced to hire more guards toensure that the threat of terrorist attack is reduced if noreliminated completely compared to when he was starting his career asa security supervisor. Besides, Mr. Whitaker is tasked with theresponsibility of recruiting individuals who will work in his team asguards. However, for fear of recruiting criminals and terrorism, Mr.Whitaker is forced to conduct a thorough background check on allapplicants. This has raised the security budgets yet the clients arenot willing to increase the amount of the money they pay to haveguards dispersed in their events or homes.
Inthe next five years, Mr. Whitaker said to me that he anticipates thebiggest challenge that he will be grappling with to be governmentregulations. According to him, although the private security industryhas been in existence for many years, the sector has not faced muchgovernment regulation. Mr. Whitaker told me that in about ten of thestates in America, no proof of citizenship, fingerprints, criminalcheck, and minimum age is required for those interested in applyingto work as private guards. With the current terrorism threat, thegovernment is likely to enact legislation that will ensure thatprivate security companies do not hire terrorist or criminalsdisguised as law abiding citizens seeking a genuine job. Mr. Whitakerthinks that the many battles that the government has been fightingoutside American have contributed immensely to the private securitysector being exempted from strict government control. However, withthe inauguration of President Donald Trump, Mr. Whitaker expects thatthe nation’s military will not take part in many security missionsoutside the country. Consequently, the government’s security budgetwill facilitate the hiring of many police officers. This means thatprivate security companies will have to fight for their space sincethere are some clients who will opt to use police officers and notguards for their events.
Mr.Whitaker told me that the most critical issue facing his career isworkplace violence. According to him, violence is part and parcel ofhis job. Mostly, conflicts emerge between guards. He reminded methat a good proportion of those who are part of his team have servedin the military in different war-torn areas and are thus highlytrained. Mr. Whitaker told me that most of this people face problemsreceiving instruction from civilians. Besides the high level oftraining, some former soldiers who now work as guards areexperiencing post-traumatic disorder considering the things that theywent through in the battleground. Violence also comes from theconfrontation between guards and civilians. Most of those who attackthe private guards are former soldiers. Mr. Whitaker told me that hereceive phone calls on a regular basis informing him that one of hisguards has been attacked by either his/her colleagues or a civilian.There are also cases of guards being injured as they attempt to stopthe commission of crimes.
Overthe next five years, Mr. Whitaker expects that the most criticalissue in his workplace will be employee selection or screening. WithDonald Trump as president, Mr. Whitaker told me that he anticipatesthat employee selection or screening will be one of his hardestduties as a security manager. Most Americans are worried about theeffects of Trump’s policies on immigration, particularly whenpeople from Muslim countries are involved. For many years, theperpetrators of most terrorist activities have been Muslims. However,with strict immigration laws, Mr. Whitaker told me that heanticipates the trend will change. According to him, he expects thatterrorist will change their tactics and start using their Europeansympathizers to execute their heinous actions. This will makescreening of people who want to become private guards much harder.Mr. Whitaker and his fellow security managers will have to expand thescope of information that they look for before approving anapplicant’s request to join their teams. According to Mr. Whitaker,the private security sector is founded on the tenant of trust. Thisis why he must ensure that all people who join his team aretrustworthy.
Forthe additional question, I asked Mr. Whitaker whether or not his lineof work affects his social life and family. He told me that his jobdoes not follow the 8 am to 5 pm schedule. Instead, it depends on themission he is assigned or the call of distress that he is supposed torespond to personally. Thus, he said to me that when he leaves hishome, he can spend more than two days before going back to see hiswife and children.Sometimes he may travel for miles to investigatethe issue a particular client is facing but on arrival at theoffice, another customer calls in requesting for his attention.Although this does not happen more often when it does, he is forcedto make a call to his wife and inform her that he will spend a nightaway from home.
Lastly,I also asked him about the best thing about his job. He informedthat one thing he likes about his job is that it allows one to climbthrough the rank and acquire immense skills along the way. Forinstance, he informed me that he started as a supervisor since he hadvast experience in the security sector having worked as a policeofficer for 20 years. After working as a supervisor for two years, hewas promoted to his current position of security manager level one. He is expecting that within the next few years, he will be promotedto the position of security manager level two.
G4Sis the biggest security service provider in America and has officesacross the country. It was founded in 2004. It offers cash handling,manner security services, and justice-related services. As of the endof 2015, the company had £6,863million as revenue.
Inconclusion, for my project, I interviewed Steve Whitaker who works asa security manager for the G4S Company. He has held his currentposition for two years now. According to him, one must possesssurveillance, reporting, communication, and budgeting skills forhim/her to succeed in a career in security management. Mr. Whitakerthinks that the biggest challenge his position is facing is thethreat of terrorism. Over the next five years, Mr. Whitakeranticipates the biggest challenge that would face an individual inhis position would be strict government regulations. On the otherhand, Mr. Whitaker says that workplace violence is the most criticalissue he faces on a daily basis. Over the next five years, Mr.Whitaker says that it would be hard to screen individual seeking tobecome guards.
Cieślińska,K. (2012). The basic roles of manager in businessorganization. RocznikiAkademii Rolniczej w Poznaniu,3-12.
No related posts.